This Privacy Policy explains how Demolition Traders collects, uses, stores, and protects your personal information in accordance with the New Zealand Privacy Act 2020.
1. Information We Collect
We may collect the following types of personal information:
Information You Provide
- Account Information: Name, email address, phone number, and delivery address when you create an account or place an order
- Order Information: Products purchased, payment method, billing and shipping addresses
- Contact Information: Details you provide when contacting us via phone, email, or our contact form
- Wanted Listings: Product preferences and requirements you submit through our wanted listing service
- Wishlist Data: Products you save to your wishlist
Information Collected Automatically
- Usage Data: Pages visited, time spent on site, click patterns, and browsing behaviour
- Device Information: Browser type, operating system, screen resolution, and device type
- IP Address: Your internet protocol address for security and analytics purposes
- Cookies: Small data files stored on your device (see Section 6 below)
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To process, fulfil, and deliver your orders
- Communication: To respond to your enquiries, send order updates, and provide customer support
- Wanted Listings: To match you with products that meet your requirements and notify you of matches
- Account Management: To maintain and manage your account
- Service Improvement: To analyse usage patterns and improve our website and services
- Security: To detect and prevent fraud, abuse, and security threats
- Legal Obligations: To comply with applicable laws, regulations, and legal processes
3. Legal Basis for Processing
Under the NZ Privacy Act 2020, we process your personal information based on:
- Contractual Necessity: Processing required to fulfil orders and provide services you have requested
- Legitimate Interest: Processing for business operations, service improvement, and security
- Consent: Where you have opted-in to receive communications or agreed to cookie usage
- Legal Obligation: Where required by New Zealand law
4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Shipping Providers: To deliver your orders (name, address, phone number)
- Payment Processors: To process payments securely
- Service Providers: Trusted third-party services that help us operate our business (email services, analytics)
- Legal Requirements: When required by law, regulation, or legal process
All third-party service providers are required to protect your information and use it only for the purpose it was shared.
5. Data Security
We take reasonable measures to protect your personal information, including:
- SSL/TLS encryption for all data transmission
- Secure password hashing and session management
- Regular security updates and monitoring
- Access controls limiting who can view personal data
- Protection against SQL injection, XSS, and CSRF attacks
While we strive to protect your information, no method of electronic transmission or storage is 100% secure.
6. Cookies and Tracking
Our website uses cookies and similar technologies:
Essential Cookies
- Session cookies to keep you logged in
- Cart and wishlist functionality
- Security tokens (CSRF protection)
Analytics Cookies
- Google Analytics (via Google Tag Manager): To understand how visitors use our site
- Microsoft Clarity: Session recordings and heatmaps to improve user experience
Marketing Cookies
- Facebook Pixel: To measure the effectiveness of our advertising
You can manage your cookie preferences using the cookie settings banner that appears when you first visit our site, or through your browser settings.
7. Your Rights
Under the NZ Privacy Act 2020, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of any inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Withdraw Consent: Withdraw consent for optional data processing (e.g., marketing communications)
- Complaint: Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy has been breached
To exercise any of these rights, please contact us using the details in Section 11.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfil orders
- Comply with legal and tax obligations (typically 7 years for financial records)
- Resolve disputes and enforce agreements
Account data is retained until you request deletion. Anonymous analytics data may be retained indefinitely.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.
11. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us:
Demolition Traders
Privacy Officer
249 Kahikatea Drive (Gate on Greenlea Lane)
Frankton, Hamilton
Phone: 07 847 4989
Freephone: 0800 DEMOLITION
Email: [email protected]
You can also contact the Office of the Privacy Commissioner:
Website: privacy.org.nz
Phone: 0800 803 909
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Effective Date: February 21, 2026
Last Updated: February 21, 2026
